FAQ

Password and account

• How to register an IncaMail account
• I cannot log in to IncaMail
• Can I change the email address of my IncaMail account?
• Two-Factor Authentication (2FA)

Sending and receiving

• What is the maximum size of an IncaMail message
• Can I use IncaMail MGI on MacOS?
• How can I open an IncaMail message?
• Who can use the Large File Transfer feature?
• Sending from AppleMail and other email clients

Downloads

• Resources for MGI
• Resources for EAI
• Recipient Information and Useful Materials
• For Outsourcing Partners - Setup Documentation for MGI

Miscellaneous

• Is IncaMail compatible with the PEC (Posta Elettronica Certificata) system?
• Troubleshooting network issues
• Storage period for IncaMail messages
• International availability
• Seasonal/temporary staff