The logbook is a record of all messages sent and received. However, it is not a mailbox and does not contain any information about the content of each e-mail. From the time a message is sent until it is opened, it passes through several statuses that are shown in the logbook:
Received by IncaMail: The IncaMail message has been accepted by the platform, but has not yet been delivered to the recipient’s system. If the status remains unchanged for more than two hours, the sender is automatically informed by the platform. IncaMail will continue trying to delivery the message for a maximum of 72 hours. If the message has not been delivered after 72 hours, the message will be deleted in IncaMail and the sender will be notified by e-mail. The message is assigned the status Not deliverable.
Processed: IncaMail has processed the message and is waiting for acceptance by the recipient.
Delivered: The IncaMail message has been received by the recipient’s system.
Opened: The recipient has opened the IncaMail message and read it via the web interface. (Status not possible for recipients with a Service integration business customer contract and the Confidential sending type. In this case, the status remains set to Delivered).
Not deliverable: The IncaMail message could not be delivered for various reasons. The reasons may include: inbox full, target system unavailable, e-mail address unknown. In this case, the sender receives a notification from IncaMail.
Received by destination platform: An eGov registered message has been sent interoperably to another recognized delivery platform, from where it will be delivered to the recipient.
Accepted (automatically): The Accepted status means that the recipient has accepted the registered IncaMail message.
Delivery refused: The Delivery refused status means that the recipient has rejected the registered IncaMail message.
Expired: The Expired status means that the recipient has neither accepted nor rejected the registered IncaMail message within a period of seven days. The recipient can no longer open the message.
System message: After delivery of the message, IncaMail has received a delivery status message from the recipient’s mail system. This message is forwarded to the sender by e-mail and the message status is set to System message. To determine the message status, please note the content of the forwarded message.
Deleted: The message was deleted because security screening rejected it (for example because of viruses)
For business customers who have integrated IncaMail into their e-mail client (e.g. Outlook), the logbook is available to users directly in Outlook.