Receiving and opening messages
You receive e-mails from IncaMail directly in the inbox of your existing e-mail address. Delete the e-mail only if you are sure that you no longer need it. Swiss Post cannot deliver the message to you again. The confidential and encrypted message can be opened in the message using the Read button. To ensure the message is displayed correctly, an Internet connection is required.
For customers with a business customer contract with IncaMail for their e-mail client, IncaMail messages with the sending type Confidential can be read directly in the inbox without the Read button or an IncaMail.html attachment. These messages also appear in normal searches.
The message might not contain a Read button. In this case, you can open the IncaMail message simply by clicking on the IncaMail.html attachment. If the HTML attachment cannot be opened directly in the e-mail program, save the attachment on the desktop and then open the saved version in your browser. If the IncaMail.html attachment does not work on your device (e.g. on iPhones with iOS 15.3 or later), then simply forward the entire IncaMail message to open@im.post.ch. You will then receive a second message with a valid read link.
Compatibility
Desktop
All new e-mail programs in Windows, macOS, Linux, etc. can open IncaMail messages. These include
- Microsoft Outlook
- Mozilla Thunderbird
- Apple Mail
- Lotus Notes
- etc.
Webmail interface
All current webmailers can open an IncaMail message using the “Read” button. These include:
- Gmail
- Outlook.com
- Outlook on the web
- Bluewin
- etc.
Browsers
All modern desktop browsers can open IncaMail messages, such as:
- Google Chrome
- Microsoft Internet Explorer
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
- Opera
- etc.
Confidential IncaMail message
Recipients without an IncaMail account can click on the «Read» button to receive a key link which they can use to read the message. Recipients with an IncaMail account can open the message using their personal IncaMail password.
Note (does not apply to business customers with IncaMail for their e-mail client):
Confidential IncaMail messages can be read by anyone who has access to your mailbox, including for example family members, administrators or the mail system provider (e.g. Google, Microsoft or Apple). As the recipient, you can significantly improve the security of your messages by registering free of charge with IncaMail and defining a password. Confidential messages can then only be read after entering the password, not using the key link sent in a second e-mail.
Personal IncaMail message
If you are sent a personal message, you will be asked to log in to IncaMail after clicking on the «Read» button. After logging in, the e-mail will be displayed in your browser. If you are not yet registered with IncaMail, you must first register once. The security level of personal messages is higher than for confidential messages because recipients have to identify themselves using two factors: their e-mail account and their IncaMail password.
IncaMail registered
Every valid e-mail address can receive registered messages. The procedure when receiving a registered message differs from the procedure for other messages as follows:
Collection period: The message must be opened within seven days. Once this period has expired, the message can no longer be opened. If you have opened the message during this period, you can view it again at any time.
Accept: When you click on the «Read» button for the first time, you can decide after logging in whether you want to accept or refuse the registered message. To do so, click on the corresponding button. The sender is notified of your decision with a receipt. The decision can be postponed until a later point within the collection period. Once accepted, the attachment can be reopened without prompting you to make this decision.
Receipts: For registered messages, submission and acceptance receipts in the form of a signed PDF are delivered to both the sender and the recipient. If a registered message is not opened within the collection period, an expiry receipt is sent.