Patrik Kiss
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Data Processing Addendum
When providing services to our business clients, we process certain personal data – such as user names, email addresses and activities. In these cases, we act as a data processor and process data...
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Large file transfer (LFT)
For business customers with IncaMail for their e-mail client, add-in offers the option of sending large data volumes using the large file transfer (LFT) feature. Large volumes of data of up to 1 GB...
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Replying to messages
You can reply to every IncaMail message once free of charge in the web interface. If you would like to select a sending type other than Confidential for your reply, add additional recipients or for...
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Types of sending (Dispatch types)
Confidential messageThe message is sent to the recipients in encrypted format, with the option of having a delivery confirmation sent to your e-mail address. To read the confidential message, the r...
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Account settings explained
Log in to your IncaMail account at incamail.com Go to Settings. In this section, you can edit your profile and change your personal information and other settings. Customize profile nowPersonal ...
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Acceptable Use Policy
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Activating an account for communication with Swiss authorities (eGov)
📝Note: To use eGov registered emails your postal address needs to be verified by Swiss Post. You can initiate this under your IncaMail profile settings. To be registered as employee, company or gov...
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Information for recipients
Receiving and opening messages You receive e-mails from IncaMail directly in the inbox of your existing e-mail address. Delete the e-mail only if you are sure that you no longer need it. Swiss Post...
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Who can use the large file transfer feature?
This feature is available to business customers who either use IncaMail in their e-mail client (with Outlook add-in) or have integrated IncaMail into their business software (via IncaMail interface...
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Storage period for IncaMail messages
IncaMail messages are stored encrypted on Swiss Post’s servers for 182 days, allowing you to open them quickly and easily with the "Read" button. They are then deleted. The "Read" button then no lo...