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Installing the IncaMail add-ins

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Patrik Kiss
Updated

Types of IncaMail add-ins for Outlook

COM add-in for Outlook: The COM add-in is available for all Outlook desktop versions for Windows from Outlook 2007 to Outlook 2019 (32 and 64 bit). It is limited to sending messages with the delivery types confidential, personal and registered. This add-in is only supported in the "Classic" Outlook, and cannot be used in the "New" Outlook

HTML add-in for Outlook on the desktop and Outlook on the web: The HTML add-in is based on the latest Microsoft add-in technology and requires Outlook version 2016 or later. In addition to sending IncaMail messages with three delivery types, it also supports sending large files up to 1 GB and the logbook with a record of all IncaMail messages and a secure call-back option. The HTML add-in also works in Outlook on the web on the Apple Mac and on Linux computers.

Requirements for using the add-ins

Both add-ins work with both on-premise Exchange servers (servers in your own IT infrastructure) and with cloud Exchange servers (e.g. operated by a provider, or in the case of Microsoft 365 by Microsoft). For HTML add-ins, Exchange version 2016 or later is required.


Important: IncaMail requires the mail server infrastructure for incoming and outgoing e-mails to be protected by valid TLS certificates from a recognized CA (Certification Authority). For IncaMail customers, these are available at a discount from Swiss provider SwissSign.

 

For IncaMail for your e-mail client, a business customer contract must be concluded. This can be done online.

Installing the IncaMail add-ins

In companies, installation is normally carried out centrally by the Exchange/Outlook administrators. With the appropriate local admin rights, installation can also be carried out by the end user. Depending on your Outlook version, the installation steps look slightly different.

  • COM Add-in
  • HTML Add-in Desktop
  • HTML Add-in OWA

The COM add-in is delivered as an MSI installation package and can be launched directly in Windows. You can find it on our download page. Please note that for 32-bit versions of Outlook/Office, you will need to install the 32-bit version of the COM add-in, and that you will need to install the 64-bit version of the COM add-in for the 64-bit version of Office.

  1. Start Outlook, go to the File menu and click on the Manage add-ins icon (not Manage COM add-ins).
  2. Your browser opens. Sign in with your Outlook account and select the My add-ins link.
  3. Look for Custom add-ins and below it Add a custom add-in / Add from URL. Enter one of the following links and confirm with OK and Install:
  4. If you don’t see Add from URL, download the required add-in file (XML file) from the download page and save it locally.
  5. Follow the above steps to see the Add-ins for Outlook window again if necessary and select Add from file instead of Add from URL. Then, select the XML file that you saved in the previous step, click on Open and confirm with Install.
  6. If you don’t see the Add-ins icon but an icon for All apps, open this URL in your browser: https://aka.ms/olksideload and continue with step 3.
  1. Open Outlook in your browser.
  2. Locate Get add-ins in the ribbon or in the menu for a message under … / Get add-ins.
  3. Look for Custom add-ins and below it Add a custom add-in / Add from URL. Enter one of the following links and confirm with OK and Install:
  4. If you don’t see Add from URL, download the required add-in file (XML file) from the download page and save it locally.
  5. Follow the above steps to see the Add-ins for Outlook window again if necessary and select Add from file instead of Add from URL. Then, select the XML file that you saved in the previous step, click on Open and confirm with Install.
  6. If you don’t see the Add-ins icon but an icon for «All Apps», open this URL in your browser: https://aka.ms/olksideload and continue with step 3.

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